Senior Product Designer – Salesforce Experience Cloud

Location: 100% Remote (U.S.-based)
Schedule: Full-time, 40 hours/week | Eastern or Central Time Zone hours preferred
Employment Type: W2 Contract
Duration: Initial 6 months, with potential for extension
 

About the Opportunity

We’re seeking a hands-on Senior Product Designer with Salesforce Experience Cloud expertise to help modernize and enhance a customer-facing enterprise portal for a global organization.

This initiative focuses on consolidating multiple existing product information pages and operational workflows into a single, intuitive digital experience. The goal is to create a polished, consumer-like user experience while working within the established architecture, templates, and capabilities of Salesforce Experience Cloud.

The ideal candidate combines strong UX/UI design execution with practical knowledge of Salesforce Experience Cloud, understands how to extend existing components and patterns, and can collaborate closely with product and engineering teams to deliver scalable, user-friendly solutions.

This is an execution-focused Product Design role requiring someone who can move comfortably from discovery and workflow exploration into detailed interface design, prototyping, and development handoff.

Key Responsibilities

• Lead hands-on UX/UI design for a Salesforce Experience Cloud portal supporting complex enterprise and customer-facing workflows.

• Consolidate fragmented content, product information, and functionality into a cohesive, easy-to-navigate digital experience.

• Evaluate existing portal functionality, identify usability gaps, and recommend practical improvements aligned with the product roadmap.

• Design intuitive information architecture, navigation, dashboards, page layouts, and end-to-end user workflows.

• Create high-fidelity designs, interactive prototypes, and detailed specifications using Figma.

• Work within existing Salesforce Experience Cloud templates, components, and platform constraints, extending established patterns where appropriate.

• Apply and refine design system standards to ensure visual consistency, accessibility, and scalable UI patterns.

• Partner closely with product managers, Salesforce developers, engineers, and business stakeholders to translate requirements into implementable designs.

• Balance consumer-grade usability and visual polish with the realities of complex enterprise functionality.

• Support discovery, stakeholder feedback, usability validation, design iteration, and implementation.

• Contribute to emerging conversational or AI-assisted experiences where applicable, following established platform guidelines.

Required Qualifications

• 5+ years of professional UX/UI or Product Design experience, with a strong portfolio demonstrating hands-on design of complex digital products.

• Direct experience designing customer-facing or partner-facing portals using Salesforce Experience Cloud (formerly Community Cloud).

• Strong understanding of Experience Cloud templates, components, capabilities, and design constraints.

• Experience creating or enhancing authenticated portals, self-service experiences, dashboards, or enterprise web applications.

• Advanced Figma proficiency, including high-fidelity UI design, interactive prototyping, reusable components, and design system application.

• Strong information architecture, interaction design, visual design, and workflow simplification skills.

• Experience extending established design systems and working within existing platform frameworks rather than designing entirely custom experiences.

• Ability to collaborate effectively with Salesforce developers and understand the technical implications of design decisions.

• Experience owning design work from initial exploration through implementation and engineering handoff.

• Strong communication skills and the ability to articulate design decisions, trade-offs, and recommendations to cross-functional stakeholders.

Preferred Qualifications

• Hands-on experience with Salesforce Experience Builder.

• Experience modernizing or consolidating multiple legacy portals, websites, or enterprise applications.

• Experience designing B2B customer, partner, franchisee, or owner-facing digital experiences.

• Familiarity with Salesforce Lightning Design System (SLDS) and reusable Salesforce UI patterns.

• Experience designing complex role-based workflows, account management, permissions, or multi-entity portal experiences.

• Experience with usability testing, accessibility standards (WCAG), and responsive enterprise web design.

• Exposure to AI-assisted functionality, conversational interfaces, or intelligent workflow design.

• Experience working in hospitality, enterprise SaaS, or large global organizations.

What We’re Looking For

We’re especially interested in designers who can demonstrate:

• Real Experience Cloud project work: Specific examples of portals designed within the Salesforce Experience Cloud ecosystem, including their personal contributions and how the designs were implemented.

• Strong visual execution: Polished, modern UI that makes complex enterprise functionality feel intuitive and approachable.

• Practical platform knowledge: An understanding of when to leverage existing Salesforce components versus introducing custom design solutions.

• End-to-end ownership: The ability to independently evaluate an existing experience, propose improvements, create detailed designs, and collaborate through delivery.

• Collaborative problem-solving: Someone who can work closely with product and engineering partners, adapt to technical constraints, and move quickly without sacrificing quality.

Portfolio Expectations

Candidates should be prepared to share examples of recent enterprise web applications or customer/partner portals, ideally built on Salesforce Experience Cloud.

Relevant case studies should demonstrate the designer’s personal ownership, UX problem-solving, information architecture, visual UI quality, component reuse, and collaboration with engineering.

Important: Experience with Salesforce Sales Cloud, Service Cloud, or Lightning Design System alone is not equivalent to hands-on Salesforce Experience Cloud experience. Candidates should be able to clearly explain their direct Experience Cloud involvement.

The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $70.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
For immediate consideration, please forward your resume to mpersons@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at synergis.gjwp.local.